Returns & Refunds policy

Effective Date: 9th March 2026

Samreen Gems aims to provide high-quality diamonds and gemstones along with professional service and customer satisfaction. This Refund and Return Policy outlines the general terms related to product returns, refunds, and order-related concerns.

By purchasing products or placing an order with Samreen Gems, customers agree to the terms described in this policy.

Return Eligibility

Due to the nature of diamonds and gemstones, returns may be considered only under specific circumstances. Customers are encouraged to carefully review product details and confirm their requirements before placing an order.

A return request may be considered if the product delivered is significantly different from the confirmed order details or if there is a verifiable issue related to the product received.

Any return request should be communicated to Samreen Gems within a reasonable time after delivery. The product must remain unused, undamaged, and in the same condition in which it was delivered.

Samreen Gems reserves the right to evaluate the condition of the returned item before approving any return request.

Return Process

Customers who wish to request a return should contact Samreen Gems through the provided contact details. The request should include order information, product details, and the reason for the return request.

After reviewing the request, our team may provide instructions regarding the return process if the request qualifies under our policy.

Products should not be returned without prior confirmation or authorization from Samreen Gems.

Returned items must be securely packaged to avoid damage during transit. Customers may be responsible for return shipping unless otherwise agreed.

Refund Policy

Refunds may be considered once the returned product has been received and inspected by our team. The product must meet the return conditions and pass verification checks before a refund can be processed.

If a refund is approved, it may be issued through an appropriate method depending on the original payment arrangement.

Processing time for refunds may vary depending on verification procedures, administrative processing, and banking timelines.

Samreen Gems reserves the right to decline refund requests if the product does not meet the return conditions or if the request falls outside the acceptable return circumstances.

Non-Returnable Items

Certain products may not be eligible for return due to the nature of diamonds and gemstones. Items that have been customized, specially sourced, or altered based on customer requirements may not qualify for return or refund.

Products that show signs of damage, misuse, modification, or tampering after delivery may also not be accepted for return.

Order Cancellation

Order cancellation requests may be considered if the request is made before the order has been processed or dispatched. Once an order has been confirmed and prepared for delivery, cancellation may not be possible.

For special orders or custom sourcing requests, cancellation may not be permitted after the sourcing process has begun.

Inspection and Verification

Returned diamonds or gemstones may undergo inspection and verification to confirm authenticity, condition, and product details before any refund decision is made.

This process helps maintain product integrity and ensures fair handling of return requests.

Limitation of Responsibility

Samreen Gems strives to maintain transparency and customer satisfaction. However, due to the natural characteristics of gemstones and diamonds, minor variations in appearance, color, or structure may occur.

Such natural variations are not considered product defects and may not qualify as valid reasons for return or refund.

Contact Information

For return requests, refund inquiries, or order-related assistance, customers may contact us using the details below.

Samreen Gems

Head Office
Office No 7, Bhavna Building
Opposite Ram Leela Maidan
Pethe Nagar, Primal Nagar
Malad East, Mumbai, Maharashtra – 400097
India

For Complaint / Query
Mobile: +91-9820095829
(10 AM – 7 PM, Monday – Saturday)

Email: samreengemsbusnieuss@gmail.com