Shipping Policy

Effective Date: 9th March 2026

Samreen Gems is committed to providing reliable and secure delivery services for all orders related to diamonds and gemstones. This Shipping Policy outlines the general procedures, delivery timelines, and conditions related to shipping products purchased or arranged through Samreen Gems.

By placing an order or requesting shipment through Samreen Gems, customers agree to the terms described in this policy.

Order Processing

All orders are processed after confirmation and verification of the requested product. Processing time may vary depending on product availability, sourcing requirements, and verification procedures.

Certain diamonds or gemstones may require additional quality checks or certification verification before shipment. In such cases, processing time may take slightly longer to ensure product authenticity and quality standards.

Customers will be notified once the order has been prepared for dispatch.

Shipping Methods

Samreen Gems may use reliable courier or logistics services to deliver orders safely. Shipping partners may vary depending on the delivery location and order requirements.

We aim to select secure and trusted delivery services to ensure safe transportation of valuable items such as diamonds and gemstones.

Delivery services may include insured courier services when applicable.

Delivery Time

Delivery timelines may vary depending on the customer's location, product availability, and courier service conditions.

Orders shipped within India generally arrive within several business days after dispatch. Delivery timelines may be affected by public holidays, transportation delays, or courier service limitations.

For special orders or rare gemstone sourcing, additional preparation time may be required before shipment.

Samreen Gems will make reasonable efforts to ensure timely delivery but cannot guarantee exact delivery dates in all circumstances.

Shipping Charges

Shipping charges may vary depending on the order value, product type, destination, and courier service used.

In some cases, shipping costs may be communicated to the customer during order confirmation. Certain shipments may include additional insurance or security measures depending on the nature of the product being shipped.

Customers will be informed about applicable shipping charges before the order is finalized.

Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order or requesting shipment.

Samreen Gems is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.

If any correction is required after placing an order, customers should contact us as soon as possible before the order is dispatched.

Delivery Confirmation

Once the order has been shipped, customers may receive delivery information or shipping updates depending on the courier service used.

Customers are advised to inspect the package carefully upon delivery. If there are any visible issues with the package or delivery, customers should notify the courier representative immediately and contact Samreen Gems.

Risk and Responsibility

Once the shipment has been handed over to the courier service for delivery, responsibility for transportation may be transferred according to the courier's terms and conditions.

Samreen Gems will make reasonable efforts to assist customers in resolving delivery issues if they occur.

Delays Beyond Our Control

Certain delays may occur due to factors beyond the control of Samreen Gems, including transportation disruptions, weather conditions, government restrictions, or courier service limitations.

In such situations, we appreciate the customer's understanding and patience while the shipment reaches its destination.

Contact Information

For questions regarding shipping, delivery status, or shipment inquiries, customers may contact us using the details below.

Samreen Gems

Head Office
Office No 7, Bhavna Building
Opposite Ram Leela Maidan
Pethe Nagar, Primal Nagar
Malad East, Mumbai, Maharashtra – 400097
India

For Complaint / Query
Mobile: +91-9820095829
(10 AM – 7 PM, Monday – Saturday)

Email: samreengemsbusnieuss@gmail.com